1. Recruit volunteers
2. Open helpdesk account
3. Connect and go!
Create a community helpline in < 24 hours.
Create a team
Open a Zelos account and create a workspace for your volunteers.
Create a helpdesk
Register with Zelos Community Helpdesk so you can receive and manage incoming requests by web forms or calls.
Connect and go
Connect both apps and start supporting your community.
Launch a community helpline in less than a day!
More impact, less paperwork!
Easily onboard 1,000+ volunteers from your community in less than a week and get them straight into action. While Zelos Community Helpdesk triages help requests, Zelos Team Management app makes sure task finds the right volunteer.
Create a helpline built to grow
Volunteer operators can learn to move help requests along the workflow from Day 1.
New recruits can easily access ticket information in case they need to do a follow-up.
Moderate help requests
Prioritize, reject tickets or choose to resolve them on your own (without sending unnecessary messages to your team!).
By providing a working hotline for seniors and finding willing volunteers, Zelos Community Helpline (under the name COVID-Help) won the top prize in #HackTheCrisis and started helping the local community with the support of Tele2 which provided the phone lines, and Accelerate Estonia which provided the funds.
Following this win, Zelos Community Helpline competed in #HackTheCrisis Latvia (placing 5th) and #TheGlobalHack where it placed in the Top 10 of Solidarity Projects.